WhatsApp AI Chatbot for Australian Business
Sell, support and re-engage customers with a WhatsApp chatbot on one of the most-used messaging channels in Australia — 24/7, in natural conversation.
A WhatsApp chatbot is how modern Australian customers actually want to talk to business. PumAI deploys a smart, conversational WhatsApp chatbot directly on your WhatsApp number that handles enquiries, qualifies leads, books appointments, answers product questions and hands off to a human when required, 24/7. We help you connect your WhatsApp number through our messaging provider so it's ready for automated messaging.
Why Australian teams choose PumAI for WhatsApp
Always on, answers in seconds
WhatsApp is a channel customers tend to open quickly. Your AI chatbot answers instantly in the channel your customers check most — no missed leads overnight or on weekends.
Natural conversational replies
Your AI chatbot holds a real, free-form conversation on WhatsApp — answering questions, qualifying leads and guiding customers in natural language, not rigid button menus.
Qualified lead hand-off
The chatbot captures name, phone, suburb and intent, then captures warm leads in your PumAI dashboard in real time.
Respectful by design
We follow WhatsApp's messaging rules so your number stays in good standing — replies stay inside the conversation window and follow-ups stay opt-in.
Australian-built & supported
Built for the Privacy Act 1988 and Spam Act 2003, with AU-hours support from an Australian team.
Go live once your number is connected
No-code setup: connect your WhatsApp number, import your knowledge base, and your chatbot is live. Connection times depend on how quickly your number is approved.
How PumAI WhatsApp works
- 1
Connect your WhatsApp number
We help you connect your WhatsApp number through our messaging provider. Bring your existing number or get a new one.
- 2
Train your AI chatbot
Upload product info, FAQs, pricing, policies or a website URL. Set the tone (friendly, formal, cheeky) and guardrails from the dashboard — no prompt engineering required.
- 3
Build qualification and booking flows
Define funnels: capture details, qualify intent, book meetings and share next steps. The AI handles free-form conversation inside each step.
- 4
Launch and monitor
Flip the switch. Watch conversations, sentiment and lead quality in real time from the dashboard. Take over any conversation with a single click.
Popular WhatsApp use cases
E-commerce product support
Answer sizing, stock, shipping and returns questions in natural conversation, and point customers to the right next step. Re-engage interested shoppers with a single opt-in follow-up.
Real estate lead qualification
Capture enquiries from property portals, qualify budget and suburb, and book inspections directly into your calendar.
Hospitality bookings
Handle table reservations, private dining enquiries and event bookings. The chatbot confirms availability and guides guests through the next steps.
Professional services intake
Clinics, law firms and trades: triage enquiries, send intake forms, and book consults — without a receptionist on the phone.
WhatsApp AI — frequently asked questions
What is a WhatsApp chatbot?+
A WhatsApp chatbot is an automated assistant that replies to customers on WhatsApp. PumAI's AI chatbot understands natural language, so it answers questions, qualifies leads and books appointments in real conversation — not rigid button menus.
Do I need a WhatsApp Business account already?+
No. PumAI helps you connect your WhatsApp number through our messaging provider. Bring your existing number or get a new one — we guide you through connecting it.
Will customers know they're talking to an AI?+
Yes. PumAI discloses AI involvement in the first message and again on request — it's the ethical default and follows WhatsApp's messaging rules. You can customise the wording.
How much does a WhatsApp chatbot cost in Australia?+
WhatsApp is available on our Enterprise plan with custom pricing — talk to sales. Messaging-provider conversation fees may apply on top, depending on volume. All prices in AUD and GST-inclusive. See the pricing page for details.
Is this compliant with Australian privacy law?+
Yes. PumAI operates under the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Spam Act 2003, with customer data encrypted at rest.
Can a human take over a conversation?+
Yes. Your team can jump into any WhatsApp conversation from the dashboard. The AI pauses automatically, and the full history is preserved for context.
How fast can we launch?+
Your chatbot goes live once your WhatsApp number is connected through our messaging provider. Connecting and approving a number typically takes 1–5 business days.
AI chatbots for every channel
From the PumAI blog
View all articles →How PumAI Helps You Reply to Every Customer, Instantly
The first thing we do for you: make sure no customer message goes unanswered. Here's how PumAI covers every channel, day and night, so you never lose an enquiry to silence.
Read more →How PumAI Helps Your Team Without Replacing It
We're not here to replace your people. Here's how PumAI takes the repetitive load off your team and gives them back the conversations that actually need a human.
Read more →How PumAI Helps You Turn Conversations into Bookings
Answering fast is only step one. Here's how we move your customers from a first message to an actual booking — and hand your team leads that are ready to close.
Read more →Ready to automate your whatsapp?
See PumAI live on your channels. Book a quick demo with our team.