WhatsApp AI Chatbot for Australian Business
Sell, support and re-engage customers with a WhatsApp chatbot on the number-one messaging channel in Australia — 24/7, in natural conversation, on the WhatsApp Business API.
A WhatsApp chatbot is how modern Australian customers actually want to talk to business. PumAI deploys a smart, conversational WhatsApp chatbot directly on your WhatsApp Business number that handles enquiries, qualifies leads, books appointments, answers product questions and hands off to a human when required, 24/7. It runs on the WhatsApp Business API, and we guide you through WhatsApp Business verification so your number is approved for automated messaging.
Why Australian teams choose PumAI for WhatsApp
Always on, 98% open rate
WhatsApp messages average a 98% open rate in minutes. Your AI chatbot answers instantly in the channel your customers check most — no missed leads overnight or on weekends.
Rich conversational replies
Send images, PDFs, quick-reply buttons, list menus, product catalogues and payment links — everything the WhatsApp Business API supports, orchestrated by AI.
Qualified lead hand-off
The chatbot captures name, phone, suburb and intent, then routes warm leads to your CRM or sales inbox in real time.
24-hour window compliance
We respect Meta's 24-hour messaging window by design. Outbound follow-ups use approved templates; your account stays in good standing.
Australian-built & supported
Built for the Privacy Act 1988 and Spam Act 2003. AU-based hosting, AU-hours support, no offshore data handling you didn't sign up for.
Go live in an hour
No-code setup: connect your WhatsApp Business account, import your knowledge base, and your chatbot is live. Most customers launch same-day.
How PumAI WhatsApp works
- 1
Connect your WhatsApp Business number
We guide you through WhatsApp Business verification and API onboarding. Bring your existing number or get a new one.
- 2
Train your AI chatbot
Upload product info, FAQs, pricing, policies or a website URL. Set the tone (friendly, formal, cheeky) and guardrails from the dashboard — no prompt engineering required.
- 3
Build qualification and booking flows
Define funnels: capture details, qualify intent, book meetings, send quotes or payment links. The AI handles free-form conversation inside each step.
- 4
Launch and monitor
Flip the switch. Watch conversations, sentiment and lead quality in real time from the dashboard. Take over any conversation with a single click.
Popular WhatsApp use cases
E-commerce product support
Answer sizing, stock, shipping and returns questions with catalogue links and payment buttons. Recover abandoned carts with a single opt-in follow-up.
Real estate lead qualification
Capture enquiries from property portals, qualify budget and suburb, and book inspections directly into your calendar.
Hospitality bookings
Handle table reservations, private dining enquiries and event bookings. The chatbot confirms availability and sends deposits via payment links.
Professional services intake
Clinics, law firms and trades: triage enquiries, send intake forms, and book consults — without a receptionist on the phone.
WhatsApp AI — frequently asked questions
What is a WhatsApp chatbot?+
A WhatsApp chatbot is an automated assistant that replies to customers on WhatsApp. PumAI's AI chatbot understands natural language, so it answers questions, qualifies leads and books appointments in real conversation — not rigid button menus.
Do I need a WhatsApp Business account already?+
No. PumAI helps you set up WhatsApp Business API access and guides you through verification. If you already use the free WhatsApp Business app, we'll migrate your number to the API.
Will customers know they're talking to an AI?+
Yes. PumAI discloses AI involvement in the first message and again on request — this complies with Meta's policies and is the ethical default. You can customise the wording.
How much does a WhatsApp chatbot cost in Australia?+
Plans start at A$199/month for 500 conversations, A$499 for 2,000 conversations and A$899 for unlimited. All prices include GST. See the full pricing page for setup fees and overage rates.
Is this compliant with Australian privacy law?+
Yes. PumAI operates under the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Spam Act 2003. Customer data is hosted in Australian regions with encryption at rest.
Can a human take over a conversation?+
Yes. Your team can jump into any WhatsApp conversation from the dashboard. The AI pauses automatically, and the full history is preserved for context.
How fast can we launch?+
Most customers are live within an hour once Meta Business Verification is in place. Verification itself can take 1–5 business days depending on Meta's review queue.
AI chatbots for every channel
From the PumAI blog
View all articles →How PumAI Helps You Reply to Every Customer, Instantly
The first thing we do for you: make sure no customer message goes unanswered. Here's how PumAI covers every channel, day and night, so you never lose an enquiry to silence.
Read more →How PumAI Helps Your Team Without Replacing It
We're not here to replace your people. Here's how PumAI takes the repetitive load off your team and gives them back the conversations that actually need a human.
Read more →How PumAI Helps You Turn Conversations into Bookings
Answering fast is only step one. Here's how we move your customers from a first message to an actual booking — and hand your team leads that are ready to close.
Read more →Ready to automate your whatsapp?
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